Order & Refund Policy

• Call us at 706 363 6666 as soon as possible. If the kitchen has not started your food, we will cancel or change it and refund you in full.
• Once cooking has started we usually cannot cancel, because the food cannot be resold.
• If we cancel — an item runs out, equipment fails, we close unexpectedly, or no courier is available for delivery — you get a full refund automatically.

For pickup, please check your bag before you leave, and tell us the same day. For delivery, contact us as soon as the courier leaves. If an item is missing, incorrect or not up to standard, we will remake it or refund that item — your choice. Keeping the receipt or order number helps us sort it out quickly.

Pickup orders are held for 60 minutes (1 hour) after the pickup time you selected. For food-safety reasons we cannot hold hot food longer than that, and uncollected orders are not normally refunded. If you are running late, call us and we will do our best to help.

• Delivery fees are charged at cost and are non-refundable unless we or the courier cancel the delivery.
• If a courier cannot reach you, cannot access the address, or you are not available to receive the order, the food may be returned to the restaurant and a refund may not be issued.
• If the order arrives damaged or missing items because of courier handling, contact us and we will work with the courier and either remake or refund the affected items.

• Refunds go back to the card you paid with, through Clover. We cannot refund to a different card or in cash for an online order.
• Refunds are issued within 5 business days of being approved; your bank may take a little longer to show it on your statement.
• Rewards points earned on a refunded order are removed; points redeemed on a cancelled order are returned to your balance.

More on how card payments are handled is on our Payment & Card Security page.

Tell us about an allergy by phone before ordering. We prepare food in a shared kitchen and cannot guarantee an item is free from a specific allergen, so we may decline a request we cannot safely fulfil. Special requests typed into an order are followed where possible but are not guaranteed.

Email zingburgertucker@gmail.com or call 706 363 6666 and we will make it right. Please contact us before raising a chargeback with your bank — it is faster, and we want the chance to fix it.